Terms and Conditions
SIA Refresher Training works with top providers to deliver accredited SIA qualifications. Please review our Terms and Conditions for details on course policies, bookings, and compliance.
- Attendance: Full attendance is mandatory. If you arrive late or display inappropriate behavior, we may exclude you without a refund.
- Bookings: Bookings depend on availability. You are responsible for any outstanding balances.
- Certificates: We issue certificates within 14 working days, but some qualifications may take longer. If you need a replacement certificate, it costs £50.
- Resits: Resits are charged at £50 per module.
Learners may request to reschedule their course by contacting our administration team prior to the course start date.
A rescheduling fee of £50 will apply to each approved change request.
Rescheduling requests are subject to availability and course capacity.
- Eligibility: Make sure you meet the criteria before booking. While online bookings are non-refundable, you can transfer them to eligible individuals.
- Venue Changes: Need to contact this refresher@bookcourse.co.uk email regarding the change of dates or location.
For help, contact us at refresher@bookcourse.co.uk.
Your Rights
At SIA Refresher Training, we manage your personal information in full compliance with applicable laws.
- You can access, update, or correct your personal details at any time.
- You may request the deletion, restriction, or objection to certain uses of your data.
- If applicable, you can request the transfer of your data to a third party.
- You have the right to withdraw consent for data processing at any point.
Information We Collect:
- Full Name, Address, Email, Phone Number
- Employment History
- ID Documents (for virtual SIA courses)
How We Use Your Data: Your data is shared with Approved Training Centers to ensure smooth course delivery.
For any updates or inquiries, feel free to contact us at refresher@bookcourse.co.uk.
Key terms in these terms and conditions include:
The terms ‘We,’ ‘us,’ or ‘SIA Refresher Training’ refer to the website owner. The term ‘You’ or ‘Customer’ refers to the Purchaser, Coordinator, Student, or their representative.
- Purchaser: The individual who buys courses either for themselves, others, or an organization.
- Coordinator: The person who manages course assignments, login details, and certificate distribution.
- Student: The person who is enrolled in a course.
For questions or more information, contact us at 020 8050 4108 or via refresher@bookcourse.co.uk.
Terms & Conditions:
- The Purchaser appoints a Coordinator to enroll Students, provide login details, and manage certificate distribution.
- The Purchaser must provide the Coordinator’s name and email address.
- Course materials are available solely for the enrolled Students.
All course materials are the sole property of SIA Refresher Training.
Customers must obtain permission from SIA Refresher Training before copying, modifying, distributing, or sharing course materials. Reselling courses, extracting source code, or using services to develop software is strictly forbidden. Legal action may be taken against unauthorized use. To ensure compatibility, enable cookies and use an updated browser.
Personal Information:
Customers provide personal information during course bookings, which we share with our Approved Training Center to facilitate seamless course delivery. This includes:
- Full Name
- Address
- Email Address
- Phone Number
- Employment History
- ID Documents (for virtual SIA Licence courses)
We use this data to improve our services, support you, and fulfill agreements. This includes responding to inquiries, enhancing security, and preventing fraud. Additionally, we may contact you with updates and surveys based on our legitimate interest.
Payment:
Payments can be made via credit or debit card on our website, or by calling 020 8050 4108. All transactions are securely processed by PayPal, ensuring customer details are protected.
Delivery Policy:
After purchase, the Purchaser will receive enrollment instructions via email. If not received within an hour, check the SPAM folder or contact refresher@bookcourse.co.uk.
Access will be revoked without refund if Terms & Conditions are breached. Do not share eLearning access. Both Purchaser and Coordinator are responsible for securing login details.
Customer Accounts – Students:
Only the Coordinator can request changes to a Student’s details (e.g., name correction) by emailing refresher@bookcourse.co.uk. Requests will be processed within 48 hours.
The Coordinator is also responsible for login transfers or terminations. Once a Student accesses course materials, transfers are not allowed, and requests may be declined.
We do not sell personal data but may share it with third-party vendors for services like payment processing and communication. These vendors comply with data protection standards. Data may also be shared with course providers and, with consent, potential employers. We may disclose data if required by law.
Receipts, Billing and Settlement:
A receipt will be provided online and emailed to the Customer upon purchase. It’s essential to save and print this receipt for any eLearning access issues or refund requests. If there are any errors, the Customer must notify SIA Refresher Training within 48 hours. We aim to resolve discrepancies within 48 hours of receiving the request.
Privacy and Cookie Policies:
Privacy: This notice explains how SIA Refresher Training handles your personal data in compliance with UK laws. Your data may be accessed and shared within our company for the purposes outlined below. We collect:
- Information you provide through our website, email, or services/products.
- Details about the services or products you’ve ordered.
We do not sell your personal data. For more information, please refer to our policies on the website.
Cookies: By creating or logging into an account, you agree to our privacy and cookies notice. Using our website and services implies consent to our use of cookies, which we use to:
- Track website usage and visitor behavior.
- Support the operation of our eLearning platform.
For further details, please review our policies on the website.
Cookies:
We automatically gather browsing session data through cookies and similar technologies when you interact with our website. This data includes:
- Device type
- Operating system and version
- IP address and location
- Browser type
- Pages visited
We may also collect data from third-party sources, such as partners or social media platforms, which is protected in line with our privacy practices. This may include your name, email address, IP address, and cookie-related information.
BS7858 Screening:
We collect your name, phone number, email, employment history, and ID documents. A credit check may also be conducted for the BS7858 screening to create your Security Worker Passport. This data is used to complete the screening process.
Retention:
We retain your personal information as needed for service delivery, legal compliance, and business operations. For retention queries, contact refresher@bookcourse.co.uk. ID and address proof for license courses are deleted after verification.
Disclaimer:
SIA Refresher Training provides no warranties regarding the operation, quality, or accuracy of our eLearning platform, courses, or content. Use of our materials is at your own risk, and we are not liable for any damages or losses. Content may be modified at any time without prior notice.
Thank you for your purchase:
New users will receive an email with login details. Check your SPAM folder if you don’t see it.
Existing users can click the link below to access the dashboard and assign courses.
Forgotten your login? Reset your password using the link sent to your email. If it’s missing, check your SPAM folder or contact us at refresher@bookcourse.co.uk
What is the minimum Age Requirement?
The minimum age requirement is 18
Important Notice for Learners with Health Conditions
If you have any health conditions or specific needs, please inform us at least 15 working days before booking your course. This helps us provide the necessary support for a safe and positive learning experience.
Your well-being is our priority, and we’re here to support your success.