Privacy Policy
Our Commitment to Privacy:
This privacy notice outlines how SIA Refresher Training (referred to as ‘we’, ‘us’, or ‘SIA Refresher Training’) collects, processes, and uses your personal information through our website and other channels. By submitting your personal data, you consent to its processing as outlined in this notice. We encourage you to review this notice regularly for any updates. For any questions or concerns regarding your personal information, please contact us at 020 8050 4108 or email refresher@bookcourse.co.uk. This notice serves as a summary of our full Privacy Policy, which governs the information collected through our website and other means.
Safeguarding Your Personal Information:
Your personal data is safeguarded under GDPR regulations. For further information, please visit the UK Information Commissioner’s website at https://ico.org.uk/ or review our GDPR Statement.
As a registered data controller, we implement robust security measures, including system backups, to ensure your data is protected. Your account is secured with a password, and all information, including passwords, is stored securely and accessible only by authorized personnel. If you suspect unauthorized access, please change your password immediately and contact us.
While we take all reasonable precautions, it’s important to note that online transmissions are never fully secure, and using the website is at your own risk.
We collect the following personal data to process course bookings, which is shared with Approved Training Centers for course delivery:
- Full Name
- Address (Home/Office)
- Phone Number
- Employment History
- ID Documents (for virtual SIA Licence-linked courses and BS7858 screening)
By applying or registering, you consent to the secure sharing of your data with third parties as outlined in our privacy policy.
Personal Information:
We collect personal information when you book a course, which is shared with our Approved Training Center for course delivery:
- Full Name
- Address (Home/Office)
- Phone Number
- Employment History
- ID Documents (required for virtual SIA Licence-linked courses)
Sensitive personal data may also be collected with your consent for specific purposes. You can opt for “Not Known/Not Provided” or “Prefer not to say” if you prefer not to share certain information.
Some of your data is shared with the Awarding Organisation and, where applicable, the Skills Funding Agency for Learner Registration or funding eligibility assessment.
We also track your usage of course materials and may collect additional data if you use learning tools, communication features, or online tests.
Cookies and similar technologies are used to enhance website interactions and for targeted advertising. For more information, refer to our Use of Cookies Statement.
Purposes and Disclosures:
We use your personal information to:
- Respond to queries and provide services
- Assess eligibility for government funding (if applicable)
- Collect feedback and conduct research
Based on your preferences, we may:
- Contact you with updates and offers
- Share your data with your sponsor, if applicable
- Disclose information to government agencies for funding purposes
- Allow approved service providers to access your personal and course details after registration
You have the right to:
- Opt-out of marketing communications
- Request a copy of your data (a small fee may apply)
- Correct any inaccuracies in your data
- Disable cookies, though some website features may not function properly without them
Information collected during registration or enrolment:
When registering, you (or the person registering on your behalf) must provide:
- Full name
- Email address
- Date of birth (for security purposes)
- UK region
- How you heard about us
Providing your company name is optional.
We may request additional personal data to improve your learning experience. While optional, not sharing this information may limit your experience.
Information collected when accessing course materials:
We collect data on your course material usage to track progress and improve the learning experience.
You may also share personal information through:
- Helpline calls (recorded for up to three months)
- Letters and emails
- Customer feedback forms
Records of queries or complaints may be kept for reference.
How We Use the Information We Collect:
We use your personal information to:
- Address queries or complaints
- Provide access to courses and materials
- Manage administrative tasks
- Collect feedback and conduct research
- Seek professional advice
- Comply with legal requirements and protect our rights
Paying for a Course Online:
When paying for a course online, you’ll need to provide:
- Credit/debit card details
- Email address
- Phone number
These details are securely processed by PayPal, and we do not have access to your card information. We use your personal information to process payments and issue refunds if applicable. Payment details are encrypted using industry-standard software. For more security details, please refer to PayPal.
Third-Party Partners and Sponsors:
We collect the following personal information when booking a course, which will be shared with our Approved Training Center for course delivery:
- Full Name
- Address
- Phone Number
- Employment History
- ID Documents (may include ID and address proof for virtual SIA Licence-linked courses)
We may also share your data with service providers, agents, or resellers to assist with service delivery. If sponsored by an employer or group, we may share your information to track your progress.
Requests for information:
If you make an enquiry without registering, we’ll use your personal details only to respond to your query and won’t use them for marketing unless you give us permission.
Storing your personal data:
We collect personal information when booking a course, shared with our Approved Training Center for smooth delivery. This includes:
- Full Name
- Address (Home/Office)
- Phone Number
- Employment History
- ID Documents (for virtual SIA courses)
We retain data as long as needed to fulfill its purpose, comply with legal requirements, or defend legal claims. Some records, like messages to your tutor, may be kept for a reasonable period.
Cookies:
We use cookies and similar technologies to track your interactions with our website and personalize advertising. For more details, please refer to the SIA Refresher Training Cookie Policy.
Your Rights:
You have the right to:
- Request a copy of your data (a small fee may apply) and correct any inaccuracies by calling +020 8050 4108 or emailing refresher@bookcourse.co.uk.
- Challenge the accuracy of your data and request corrections by contacting us.
- Object to the processing of your data if it may cause significant harm or distress. Submit your objection in writing via email, clearly specifying the issue.
How to Contact Us:
To request a copy of your personal data, correct any inaccuracies, or if you have any questions or concerns about how we handle your data, please contact:
SIA Refresher Training at +020 8050 4108 or refresher@bookcourse.co.uk.